Shipping

What are your delivery options?

Are you the last-minute type? No problem. If your order is placed before 2pm it will be dispatched the same day by Royal Mail. You will receive a shipping notification to let you know it's on the way by email and Facebook Messenger.

Orders placed after 2pm on a Saturday will not be dispatched until the following Monday.

Do I have to be in to receive my order?

No, most orders will fit through a letterbox and will not require a signature.

Next Day Delivery (Royal Mail 24)

Stage 1	Payment Confirmation	Same Business Day
Stage 2	Warehouse Fulfilment and Dispatch	Same Business Day
Arrives	Royal Mail 24 †	Next Business Day (Inc. Saturday) ††

All times listed are estimates and are not guaranteed. 

† Royal Mail 24 is not a tracked service
†† Royal Mail state 93% of 1st Class mail is delivered the next working day after posting but this is not a guaranteed service

Free Delivery (Royal Mail 48)

Stage 1	Payment Confirmation	Same Business Day
Stage 2	Warehouse Fulfilment and Dispatch	Same Business Day
Arrives	Royal Mail 48 †	2 to 3 Business Days  (Inc. Saturday)

All times listed are estimates and are not guaranteed. 

† Royal Mail 48 is not a tracked service

Expecting delivery today?

Check Royal Mail's Service Updates pages to see if there were any delays in your area

If the mail is too big to fit through the letterbox or a signature is required then Royal Mail need someone to be in when they deliver

If you were out, Royal Mail should have left a 'Something for you' card, and may have delivered the item to a neighbour

• Look for the 'Something for you' card and read it carefully on the front and the back
• Check with the neighbours
  

Still not received your item?

If your order has not arrived within a week of receiving the shipping notification and you have not received a 'Something for you' card it may have ended up at your local delivery or collection office

Channel Islands

We do deliver to the Channel Islands, however please get in touch with us prior to placing your order as we will have to complete a CN22 customs declaration to accompany your order. 

Isle of Man

We do deliver to the Isle of Man, there is no need to contact us prior to placing your order.

Northern Ireland

We do deliver to Northern Ireland, there is no need to contact us prior to placing your order.

Outside United Kingdom

We do not deliver outside the United Kingdom.